Webet believes that great entertainment is entertainment that looks after the well-being of its players. This page is a comprehensive resource to help you understand how to play responsibly, recognise warning signs, and make use of the self-control tools we provide — free of charge and available instantly.
Six pillars of responsible gaming policy that we uphold every day
Webet never prioritises revenue over player well-being. Our policy is clear: if you show signs of a gambling problem, our team will offer help — not encourage you to keep playing.
All self-control tools at Webet are free and can be self-activated without needing to contact anyone. Deposit limits, loss limits, temporary breaks — everything is in your account settings, available 24 hours a day.
Webet's customer support staff are trained to identify signs of gambling problems and handle these situations with compassion and without judgement. You will never be turned away for seeking help.
Webet strictly enforces the 18+ age requirement. Our verification system ensures the platform cannot be accessed by minors, protecting young Malaysians from early exposure to gambling.
Webet's system actively monitors gameplay patterns that may indicate a gambling problem — excessively long sessions, sharp increases in bet sizes following losses, or attempts to bypass self-imposed limits.
This page provides guides, self-assessment tests, and helpline resources for Malaysian players who may need additional support. The information is updated regularly and is accessible to everyone without logging in.
Answer the following questions honestly to assess your relationship with gambling
This is not a clinical diagnosis. It is an initial guide to help you reflect on your playing habits. Answer based on your experience over the Last 12 months.
A Healthy Relationship with Gambling
Based on your answers, it appears you are playing responsibly. Keep setting clear deposit limits and budgets before each session. Remember — healthy entertainment starts with good habits. Maintain this approach and enjoy your experience at Webet with peace of mind.
Monitor Your Playing Habits
Some of your answers indicate patterns that warrant attention. We recommend setting deposit limits and loss limits on your Webet account today. Consider taking a temporary break and talking to someone you trust about your playing habits. Webet's self-control tools are here to help.
We Recommend You Seek Support
Your answers show several signs that warrant more serious attention. We encourage you to activate self-exclusion in your Webet account now, and to reach out to our Responsible Gambling team via live chat for support. Asking for help is a sign of strength, not weakness. We are here for you.
All these tools are free, available in your account, and can be activated without contacting anyone
Set a maximum amount you can deposit over a daily, weekly, or monthly period. Once the limit is reached, the system will automatically decline any further deposit attempts until the next period begins.
Set a maximum loss amount you are willing to accept in a single session, a day, or a week. Once the loss limit is reached, access to games will be automatically suspended for the set period.
Set a maximum duration for each play session. Once the time limit is reached, the system will display a notification and temporarily block access to games, giving you space to rest and reassess.
Lock your account for a break period of your choice — anywhere from 24 hours to 6 months. During this time, you will not be able to log in, make deposits, or play. Your account balance remains safe and fully accessible once the break ends.
If you decide to stop online gambling entirely, the permanent self-exclusion option will lock your account permanently. This is a serious decision and cannot be reversed once activated.
If you find that bonus offers and promotions are disrupting your efforts to play more responsibly, you can turn off all promotional communications from Webet — emails, notifications, and in-platform special offers.
Simple steps to set your gaming limits within your Webet account
Open webet-jit.com on your mobile phone or computer and log in using your phone number and password. All self-control tools are accessible directly within your account — no need to contact anyone first.
Click your profile icon in the top right corner, then select "Account Settings" from the dropdown menu. On smaller mobile screens, this icon is typically found inside the hamburger menu (≡) on the top right.
In the Account Settings page, you will see several tabs — profile, security, payments, and Responsible Gaming. Click the Responsible Gaming tab to view all available self-control tools.
Choose the type of limit you want to set — deposit, loss, session time, or a break. Enter a value that aligns with a healthy budget and playing habits. The limit you set will be saved and enforced immediately.
After saving your limit, you will receive a confirmation email to the address registered with your account. Keep this email as a record that the limit has been successfully set. If you do not receive a confirmation email within 10 minutes, please contact customer support.
Recognise these signs in yourself or someone you care about
Constantly trying to play again to "win back" money that has already been lost, even after exceeding the set budget.
Using money earmarked for bills, rent, food, or family needs for gambling.
Lying to a partner, family member, or friend about how much time or money has been spent on gambling.
Feeling restless, anxious, or irritable when not playing; or feeling compelled and needing to play to feel "normal".
Gambling begins to take priority over work, family, education, or important social responsibilities.
Feeling the need to wager increasingly larger amounts to get the same "thrill" as before.
If you have ever heard an online casino platform talk about "responsible gambling", you may have thought — this is just their way of looking good in public. At Webet, we understand that skepticism exists, and we are not asking you to simply take our word for it. We will show you through action.
Every self-control tool mentioned on this page is fully functional and cannot be bypassed. When you set a deposit limit of RM200 per week, our system will automatically reject any additional deposit attempts — no exceptions, and no way to persuade a customer support agent to relax that limit within 24 hours. The same applies to loss limits and temporary breaks. This is not cosmetic — this is real protection.
One important thing to understand about responsible gaming is this fundamental concept: casino games, slots, and Sports Betting are forms of entertainment, not a way to generate income. This is not merely our opinion — it is mathematical fact. All casino games have a house edge that ensures the house always wins in the long run. Players who set a clear entertainment budget and realistic expectations will enjoy a far more rewarding experience than those who play hoping to "break even" or "change their luck".
This means the money you allocate for playing at Webet should be thought of as entertainment money — the same as what you spend on movie tickets, a dinner out, or recreational activities. If you win, great — that is a bonus. If you lose up to the limit you have set, accept it graciously and stop. Tomorrow is another day, and the games will still be there.
Before you start playing in any session, it is worth going through this quick check: First, decide how much you can afford to lose — not how much you hope to win. That is your entertainment budget. Second, once you hit that limit, stop without question — even if you feel your "luck is about to turn". Third, never use money set aside for other purposes — bills, rent, family needs, or emergency savings — for gambling.
At Webet, we fully support this approach. That is why our deposit limit tools let you enter your weekly or monthly budget directly into the system — so even if you get caught up in the excitement of a session, the system will remember on your behalf. This is not paternalistic — it is a feature that responsible players themselves asked us to build.
Gambling problems rarely develop overnight. They grow gradually — often without the player themselves or those around them noticing. That is what makes it so dangerous. Someone who plays casually for entertainment can develop a serious gambling problem within a matter of months, particularly if they are under significant financial or emotional stress in their personal life.
Early warning signs to watch for include: consistently spending more time playing than planned, thinking about gambling while doing other activities, feeling the need to keep your gambling activity hidden from loved ones, or finding everyday life dull compared to gambling. If you recognise any of these signs in yourself, please do not ignore them. Take action now before it becomes harder to address.
Team Webet Responsible Gaming trained to handle such situations with full empathy and without any judgment. Whether you simply want to talk through your concerns or you are ready to proceed with self-exclusion, we will guide you through the process calmly and respectfully. No question is out of place, and no request will be viewed negatively. Every player who asks for help receives the same care — wholeheartedly.
Sometimes, individuals with a gambling problem are unable or unwilling to acknowledge it themselves. If you are a family member or friend of someone you believe has a gambling problem, you can reach out to the Webet in confidence to talk things through. We cannot disclose personal information about another person's account, but we can offer guidance and resources you can share with them.
The most important thing you can do as someone who cares is to open the conversation with compassion and without blame. Let them know you are concerned, not critical. Offer to help them find support. Remember that recovering from a gambling problem is a long process that requires ongoing support — it is not something that gets "sorted out" in a single day. Your patience and compassion are among the most valuable sources of support you can offer.
Webet strictly enforces the 18+ age requirement. This is not merely a box to tick — it is a genuine responsibility we take seriously. Young people exposed to gambling at an early age face a significantly higher risk of developing gambling problems later in life. The adolescent brain is still developing and is more susceptible to addictive patterns.
To parents and guardians: we encourage you to have open conversations with your children about the risks of gambling, just as you would discuss other risks in life. Make sure passwords for devices and financial accounts are not easily accessible to children. If you suspect that a minor has registered for or is using an account Webet, contact us immediately at support@webet-jit.com — we will respond as soon as possible.
All self-control tools are free of charge
The limits you set are final
Our team is available to assist at any time
Every request for help is respected
Have concerns about your playing habits? We are here to listen, without judgment.
support@webet-jit.comActivate a temporary break or permanent self-exclusion from your account settings or contact our support team.
Log In to Set Up →Five guiding principles for a healthy and enjoyable playing experience
Before opening any game, set two limits: (1) How much money you are willing to lose today, and (2) How long you plan to play. Enter both limits into the Webet system so they are enforced automatically.
Once you have lost up to your set limit, stop — even if you are convinced your "luck is about to turn". Chasing losses is the biggest trap in gambling and the leading reason people fall into serious gambling problems.
Using gambling as an escape from work stress, financial difficulties, or emotional pain is a serious warning sign. Playing while emotionally unsettled almost always leads to poor betting decisions and greater losses.
Long, uninterrupted play sessions impair your ability to make rational decisions. Set a session time limit and take a break every 30 to 60 minutes — stand up, drink some water, and spend a moment on something else before deciding whether to continue or stop.
Healthy entertainment is part of a balanced life, not a substitute for it. Make sure your gaming does not replace time with family, physical activity, other hobbies, or adequate rest. Balance is the key to a sustainable and enjoyable entertainment experience.
The Webet Responsible Gaming team is available 24/7 in Bahasa Melayu.
Log In → Activate LimitsAnswers to the most frequently asked questions about responsible gambling tools and policies
Webet offers over 2,000 slots, Live Casino games, and Sports Betting options for Malaysian players — with the industry's best responsible gambling tools. Register for free and set your limits before you start playing today.
Play within your limits. If you need help, our live chat is available 24/7.